Refund and Returns Policy

1. General Policy

At arcanago, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for a return or refund must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

Returned items must be in their original, unused condition, with all tags, packaging, and accessories included. Items that have been altered, damaged, or used will not be eligible for a refund.

2.3. Non‑returnable Items

• Personalized or custom‑made products
• Digital downloads and software licenses
• Health, personal care, or intimate items where hygiene is a concern

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Once your request is approved, we will issue a prepaid shipping label for domestic returns. For international returns, you are responsible for the return shipping cost unless the return is due to a defect or error on our part.

3.3. Inspection and Approval

After we receive the returned item, it will be inspected. If the item meets the eligibility criteria, we will process the refund within 7 business days.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original method is unavailable, we may offer store credit at our discretion.

4.2. Partial Refunds

Shipping charges are non‑refundable unless the return is a result of our error. In cases where the item is returned in a condition that does not meet the policy, a partial refund may be issued after deducting a restocking fee of up to 15%.

5. Exchanges

Exchanges are handled as a return followed by a new purchase. If you wish to exchange an item, follow the return process and place a new order for the desired product.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any defects within 48 hours.
• Securely package the item for return to avoid damage during transit.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time; changes will be posted on this page with an updated revision date.

8. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: Arcanago Store,